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Frequently Asked Questions
We frequently get asked specific questions regarding our range of products and services, simply browse though the answers below, if your query is not covered here, then please do not hesitate to contact us on 01923 353335 to discuss your query.
The Range
Bespoke
Samples
Designs
Table Plans
Personalisation
Ordering
Pricing
Delivery
Cancellation
Satisfaction
The Range
What is your handmade stationery made of?
Our cards are made from a heavyweight high quality board. Our designs are put together with a range of materials which include embellishments such as flowers, exquisite ribbons and fabrics, metallic papers and beads to name a few, all of the highest quality.
Who designs your range?
We do. Everything in the range is then individually handmade and personally checked for quality before we deliver to you. So you can be sure that the finished product is one that you will be proud to send to your family, friends and colleagues. We cannot emphasise enough how passionate we are about the quality and style of our handmade stationery.
What is the difference between handmade and handfinished?
Handfinished is where a printed card has a minor element of handiwork, e.g. a single bow. Our collection of designs are predominantly handmade, where the design itself has been put together by hand.
I can’t find the colour that matches my wedding theme?
We offer a range of colours in most designs, if you cannot find exactly the colour you require then please do not hesitate to contact us to discuss your requirements on 01923 353335 and we will do our best to help you.
Do I have to order envelopes separately?
No . All our stationery ranges come with matching enevelopes included in the price. We will also include some spare envelopes as a gesture of goodwill, to help you with any addressing errors you may have.
What size is your stationery?
Oblong Stationery 117mm by 185m
Square Stationery 145mm by 145mm
RSVP Cards 107mm by 80mm
Scrolls A4 or A5
Favour Boxes 55cm by 55cm by 55cm
Table Plans Frame 565mm by 465mm
Guest Books A5 Landscape
Photographic Albums 320mm by 310mm
Bespoke
Do you offer a bespoke service?
Yes we are happy to develop a design specifically to suit your requirements. Simply give us a call to discuss your needs on 01923 353335.
What if I want a sample made up for me?
We are happy to take the time to make up specific bespoke designs for our customers, simply call us with your requirements and we will discuss options and timings.
Do you take corporate orders?
We are happy to discuss requirements for any type of function. Please call us on 01923 353335.
Samples
I can’t make up my mind, can I order more than one sample?
It is often difficult to make your mind up, and equally as difficult to really see the quality and true colours of the finished product from a photograph. We recommend you order a sample but really not more than two or three or you will find choosing your final design quite difficult.
How do I order a sample?
Simple go to the design you require and click on the ‘Purchase a Sample’ button.
It says that samples are sent out in the colour of the main photograph, what does that mean?
Invitation samples are sent out using the colour shown in the main photograph of each design - which is the photograph which shows the design with its matching place card and favour box. If you require an alternative colour, we are happy to send out a sample flower or swatch in the colour option that you prefer.
Why don’t you send out samples of scroll boxes?
Our scroll boxes are high quality rigid boxes. Scroll boxes are made to order we do not hold stock. Delivery timings are 4-6 weeks. However, we do send out swatches of the scroll box colours.
Why do you charge for samples?
We do have a high demand for samples, and they take time to make up, as they are all handmade. We therefore, it is necessary for us to make charge for each sample ordered. However, should you order one of the samples we will refund the cost of that sample.
Designs
Can I order designs with rings, without rings?
Yes, the designs Sienna, Samantha, Honour, Honour Scroll, Grace all come with or without rings, Simply indicate when prompted on either the order form or online, whether you require rings or not.
Can I order extra Diamantee Letters for my Truly Personal Stationery?
Prices for Truly Personal Stationery include 2 diamante letters per item of stationery. As this is the optimum amount of letters that the stationery can comfortably carry.
Why do the matching favour boxes and place cards not include diamante letters?
Diamante letters are not included in the pricing for Truly Personal, as they make the favour boxes quite expensive. However, if you require diamante letters for Truly Personal favour boxes and place cards we need to charge for each letter at £1.00. each.
Personalisation
Do I have to pay extra for the inserts in my stationery?
No. Inserts are included in the cost of the card. You can use our online personalisation service, or simply provide your information directly to us by email, or by fax, whichever way you prefer.
I have chosen to provide my own words, by they do not seem to fit in the layout provided?
No problem, simply type in your information, we will then lay it out for you so it fits proportionately on your insert and send it to you by email for your approval. You may also make your purchase and select the option to personalise later. You can then submit your requirements to us by email or by fax, or simply call us and we will go through your personalisation requirements over the telephone.
The option I require for personalisation is not available on your drop down menu’s for your set layouts, what should I do?
Either select the 'your own words' option, or complete your order and make a note in the special instructions field on your order form.
I don't have the final information for my invitations, can I still order?
Yes, that is no problem. Simply make your order and select the 'Personalise Later' option. We will always contact you on receiving your order to check your order and confirm when it is likely that the information will be received.
I have the information for my invitations, but it will be a few months before I finalise my order of service and menu information, can I still order?
Yes, that is no problem. Simply make your order and if you can, personalise your invitations. We wil keep in contact with you to check on progress on obtaining the information for the remaining items and will let you know when the information will be needed by.
I have 'personalised' my stationery order, but I don't believe that the layouts look right. What should I do?
Don't worry. Send your personalisation information in to us, if the pdf's do not look right, we will pick that up our end and re-lay the information out for you so it is centred and balanced. However, you can make a note in the special instructions box, that the wording is correct but the layout is not. We will sort it for you and send you an email with revised layouts for your final approval.
What if I make a mistake when addressing my inserts?
The majority of our designs come with loose inserts, and we will provide with spare copies of your inserts, to help with any addressing errors. Where the design comes with glued inserts, you will need to order slightly more stationery than you require to account for any addressing errors.
I can't really see a scroll border I like, do you have any others?
Yes, we are always looking for new designs to suit our clients requirement. Simply give us an idea of the sort of border you are looking for and we will try and send you some alternative options.
Table Plans
I have ordered a Table Plan, how do I provide the information on my guests for the table plan?
Information regarding the names of guests for your function should be emailed to orders@lovelydaycards.co.uk quoting your order reference number. You should provide the names of attending guests against each table that they have been allocated. We will then liaise with your via email and telephone, to ensure that you are sent proofs of names of guests before they are printed onto the table plan.
Ordering
What are the ordering options?
You can order online using our HSBC secure payment service, or you can download our order form and either fax it with your credit cards details or post it with a cheque or credit card details.
Pricing
Why do you charge a set-up charge for orders under 21 items?
We have factored into our pricing the time it takes to set-up and personalise your stationery, for orders under 21, there is still the same amount of work required for set-up as a larger order, but due to smaller quantities, we do not recover the cost of this time, therefore we need to charge extra for setting up your personalisation.
Do you charge extra for spare envelopes and inserts?
We include an extra 5 inserts and 5 envelopes to allow for any addressing errors you may have for loose inserts. Any extra requirements for inserts or envelopes will carry an extra charge. It is advisable for stationery that have glued inserts that you order extra quantities to account for addressing errors.
Delivery
I have a very short lead time to my function and I need my order urgently?
We suggest you call us to discuss your requirements, we will do our utmost to help you to deliver your order within your timescales
How long will it take to deliver my order?
Delivery timings will depend on the design you have chosen. Generally our delivery timings are:-
· Main Range - Main Picture Colour - 4- 6 weeks
- Main Range - Optional Colour - 6 weeks
· Scroll Boxes - 4-6 weeks
· Bespoke - Dependent upon requirements
These turnaround times are subject to material availability. If your design compoments are not in stock, we will let you know immediately.
I have placed an order, how do I know it is being processed?
When we receive an order, we will make a courtesy call or email to you to confirm that we have received you order and check the details before we being to process the order. If you have any queries at all, please call us and quote your order number, we will then track the whereabouts of your order and confirm when it will be delivered.
How much is Posting and Packaging?
UK Delivery - £12.50 Worldwide & Eire - POA
All deliveries are checked, labelled and packed in rigid boxes. Please check them on arrival and notify us immediately of any problems or discrepancies. To ensure that you receive your stationery on time, we always deliver by courier and ask for a signature.
All orders destined for non-UK locations will be charged at the appropriate rates. Postage and packing costs will be calculated on the location of the order. Please contact us before placing an order so we can advise you of postage costs.
Cancellation
What happens if I have to cancel my wedding order?
Should you have the necessity to cancel your order, because our items are handmade and they take time to make, we will need to request payment for all work completed, if cancellation is 28 days before delivery we reserve the right to non-refund any monies received.
I have to make an amendment to my order, what should I do?
We will do our best to accommodate any changes you may have with your order. The earlier you can notify us the better. However, please understand that once you have approved you inserts, and they have been printed additional costs may be incurred if amendments are requested less than 28 days prior to the Order Delivery Date. These extra costs will be invoiced before proceeding.
Satisfaction
I have a problem with my order, what do I do now?
In the unlikely event that you are unhappy with your order or the products you receive from Lovely Day firstly please contact us by telephone within in two days of receipt of your order and we will do all we can to rectify the situation so all parties are satisfied. Should you find that you have received items that you believe to be faulty. You need to notify us within two days of receipt of your order. The items will need to be returned to us before any refund or exchange can be given. Refunds and exchanges will only be made if the product is found to be faulty or does not meet your order specification.
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