Lovely Day - Handmade cards and wedding stationery

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The following sections will help you through the ordering process, and provide you with details on delivery, payment, how to contact us and our terms and conditions.

Main Range Prices
Scroll Prices
Optional Extras & Accessory Pricing
Contact Us
Envelopes
Personalised Insert
How to Order

Online Ordering
Order by Telephone
Order by Fax
Order by email

Timing your Order
Delivery & Delivery Information
Urgent Orders
Payment
Terms & Conditions

If you have any queries at all, simply call us on 01923 353335 and we will happy to help you.

Main Range

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Scrolls

Accessories & Optional Extras

Table Plan £95.00
Guest Book £35.00
Photograph Album £65.00
Personalise with a Picture - 75p for first photograph per insert
Personalise with a Picture - Additional photograph - 25p each per insert
Gold/Silver Foiled Inserts - £25.00 per 100 (or part thereof) item*
Invitation Boxes - £1.99 each
Scroll Box Postal Outer - £0.99 each
Reply Cards - £1.00 each
RSVP Printed Envelopes - £15 per 100 (or part thereof)

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Our trading address is 'The Pink House', 19 West Way, Rickmansworth, Hertfordshire WD3 7EH. You can contact Lovely Day by:

Email: Queries: admin@lovelydaycards.co.uk

Orders: admin@lovelydaycards.co.uk

Telephone: +44 (0)1923 353335 during normal office hours.

All stationery comes complete with good quality matching envelopes . As a gesture of goodwill we will always include 5 extra envelopes to allow for any addressing errors you may have.

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The personal information for your stationery will be printed onto high quality paper inserts. Most of our cards have loose inserts, you can therefore, easily address your invitations and then insert them into your cards. This means if you make a mistake you will not waste a handmade card. We will always send you 5 more inserts than you need to allow for any addressing mistakes you may make. For designs where the inserts are pre-glued, it is advisable to order slightly more than you actually need, to allow for addressing errors. A note on whether inserts are loose or glued is indicated on each design page.

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There are 4 ways you can order:-

Online Ordering
Order by Telephone
Order by Fax
Order by email

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It is easy to order online, simply follow this step-by- step guide to place your order for your stationery.

STEP 1 - CHOOSE A DESIGN
Firstly, decide on the stationery design that best suits your occasion. Go to the design of your choice and click on 'To continue and choose your stationery' this will take you to the beginning of the ordered process. The remainder of the process is automated, with easy to use prompts. If you have any queries or would like a bespoke design please contact us on 01923 353335 to discuss your requirements.

STEP 2 - SELECT YOUR COLOUR OPTION
Once you have decided on a design, then simply select from the colour options shown. For scrolls you will need to select your scroll box colour preference and your parchment paper colour and border.

STEP 3: DECIDE ON YOUR MATCHING STATIONERY
Choose your stationery options, Invitations, Wedding, Evening Invitations, Menu's, Orders of Service, Thank you cards, Favour Boxes or Place Cards, Guest Books, Photograph Albums. It is best to order all your stationery requirements at the same time to ensure consistency of colour across your order.

STEP 4: SELECT YOUR WORDING OPTIONS
If you are ordering 'invitations' you have the options to change the wording on the front of your invitations or the scroll box embellishment to announce your occasion. e.g. Civil Ceremony, Commitment Ceremony, Civil Partnership If you require alternative wording for your stationery, please contact us to discuss your requirements.

STEP 5 - ACCESSORIES & OPTIONAL EXTRAS
All our stationery comes with matching envelopes. However, should you wish to order presentation boxes for your stationery you can do so. For scroll boxes, there is also an option to purchase scroll box outers for postage. If you are ordering invitations, you may wish to purchase matching RSVP cards and envelopes, there is an option to order pre-addressed reply envelopes should you so wish.

STEP 6: PERSONALISE OR PROCEED TO PAYMENT

Option 1 - Personalise Your Stationery

For each item of stationery that you have ordered, you now have the option to personalise your insert with our step-by-step automated guides. For each item you have ordered you will be provided with a link, which when you click on it you will be provided with some standard layout/wording options or you can choose to provide your own words and layout.

Whatever you decide to do you will prompted to determine the words, layout, font and font colour for your stationery or scroll.

You can choose to provide the information for the whole of your stationery order, or if you do not have all the information available for all your stationery items, you can choose to provide this information at a later and we will send you links to the online personalisation to your email address.

Option 2 - Proceed to Payment & Personalise Later

If you do not have the information required for your stationery items, do not worry, if you are ordering online simply select the 'Proceed to Payment and Personalise Later' and an email with a link for your personailsation will be sent to you for use after your purchase.

If you would prefer to send your personalisation directly to us, there is no problem, simply complete your order select the 'Proceed to Payment & Personalise Later' option and either fax or email us your insert information at admin@lovelydaycards.co.uk clearly stating your order number.

If you have any queries, simply call us on 01923 353335 and we will be happy to help you.

STEP 7: PERSONALISE WITH A PICTURE
You will need to confirm whether or not you want to personalise your stationery with a photograph, if so you can easily upload your picture online, if you require more than one picture simply supply your images to us either attached to an email as jpeg image or by post. Please ensure that it is of a high enough quality (300 dpi) to reproduce well when printed.

STEP 8: PAYMENT
Once you have completed your order, please ensure that you provide us with all your relevant contact details, including a telephone number and email address. We accept the following credit/debit cards; MasterCard, Visa, Maestro, Visa Electron, Solo. Back to the top

You may wish to order by telephone, no problem at all, it is often easy to talk to someone. Simply call:-

01923 353335

We will then talk you through the ordering process. Please ensure you have the following information to hand:-

STEP 1 - CHOOSE A DESIGN
Firstly, decide on the stationery design that best suits your occasion.

STEP 6: PERSONALISATION
For each item of stationery that you order, you will need to personalise it. You can provide us the information to personalise the insert on all your stationery order, or simply just the items that you have the information to hand.

You will however need to consider your layout, font and font colour options.

If you do not have the information required for your stationery items, do not worry we will provide you with contact details and agree how and when you will need to supply the information by to ensure your stationery items are delivered on time for your function.

Peronalisation information can be email to admin@lovelydaycards.co.uk or faxed to 01923 353335.

STEP 8: PAYMENT
Once you have completed your order, we will you payment details. You can pay by cheque (payable to 'Lovely Day' or we accept the following credit/debit cards; MasterCard, Visa, Maestro, Visa Electron, Solo. Once completed we will send you confirmation of your order and receipt for payment.

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You may wish to order by email. Simply download an order form from the website and once completed send it:

admin@lovelydaycards.co.uk

The order form will prompt you for the information we require to complete your order. Should you have any queries, simply call us on 01923 353335 and we will be happy to help you.

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You may wish to order by fax. Simply download an order form from the website and once completed fax it to:

01923 353335

Please ensure you have the following information completed on you order form:-

The order form will prompt you for the information we require to complete your order. Should you have any queries, simply call us on 01923 353335 and we will be happy to help you.

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We recommend that you place your order, at least 4 months before the event, this allows you time to send out your invitations and receive your responses. As every one of our invitations is handmade individually, you will need to consider the lead time for delivery in your timings.

If your special occasion falls during the Christmas Period, you will need to allow a longer lead time to take account of the Christmas postage.

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Main Range - Main Picture Colour - 2 weeks*
Main Range - Optional Colour - 4 - 6 weeks*
Scroll Boxes - 4-6 weeks
Bespoke - Dependent upon requirements

These turnaround times are subject to material availability. If your design is not in stock, we will let you know immediately. *Please note that during July/August, many of our suppliers are on holiday, delivery timings for all orders will be at least 4 weeks during this period.

UK Delivery £12.50 Worldwide & Eire - POA

All deliveries are checked, labelled and packed in rigid boxes. Please check them on arrival and notify us immediately of any problems or discrepancies. To ensure that you receive your stationery on time, we always deliver by courier and ask for a signature.

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If you have a short timescale for your function and need delivery earlier than our normal terms, please do not hesitate to contact us to discuss your requirement on 01923 353335 and we will do our best to help you.

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Please note that we do not despatch an order until payment has been made in full. We accept the following credit/debit cards; MasterCard, Visa, Maestro, Visa Electron, Solo. You may also pay by cheque. Cheques should be made payable to 'Lovely Day'.

Receipts will be issued for all payments received.

If an order is cancelled, all completed work must be paid for. In the very unlikely event that we have to cancel your order you will be informed as soon as possible and a full refund of all monies paid will be given.

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Data Protection

Lovely Day will only use customer's personal data solely for the purpose of completing your order, when completing your order you will be asked if you wish to receive future information on Lovely Day products and services. However, your data will not be passed on to any third party for marketing or any other purposes. We reserve the right to change and update these conditions from time to time.

Satisfaction Guarantee

Should you not be satisfied with the service or the products you receive from Lovely Day please write to us with your concerns. We will do all we can to rectify the situation so all parties are satisfied. Should you find that you have received items that you believe to be faulty. You need to notify us within two days of receipt of your order. The items will need to be returned to us before any refund or exchange can be given. All postage costs incurred for the return of the items will be reimbursed by us. Refunds and exchanges will only be made if the product is found to be faulty or does not meet your order specification. We reserve the right to update these conditions from time to time.

Items Not Suitable for Children Under 3

Due to the small parts contained in some of our designs, our stationery and accessories should not be given to children under the age of 3 years of age.

Product Disclaimer

Although we make every effort to describe and display our products accurately, however, colour reproduction will be dependent on the way in which you have received this brochure. If by PDF, colour will vary according to the set-up of your computer/printer and should only be taken as a guide. Slight variations in actual goods may occur. Designs featured are subject to availabilty of the components, where applicable, Lovely Day reserve the right to improve designs, specfications and components without prior notice. Our designs have small parts and are not suitable for children under the age of 3.

Pricing

Prices stated in this brochure were correct at the time of going to press (June 2006). Prices are reviewed from time to time and can be subject to change.

Public Liability

Lovely Day total liability for any claim, however, it arises shall not exceed the price of the goods supplied by Lovely Day to the customer. Lovely Day shall not be liable for any consequential customer loss whether it arises from a breach of duty in contract or in any other way. Lovely Day cannot accept any liability for failure to comply with specific instructions stated in this catalogue or on the website. YouR statutory rights as a customer are not affected by this statement.

Copyright

All designs, brochures, web and other promotional materials designed by Lovely Day are covered by copyright and remain the property of Lovely Day and may not be copied under any circumstance. All rights reserved. Any person or persons found in breach of copyright will be dealt with according to current UK law.

Email: Queries: admin@lovelydaycards.co.uk

Orders: admin@lovelydaycards.co.uk

Telephone: +44 (0)1923 353335 during normal office hours.

VAT Reg No: 874 7847 61

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